2 Replies Latest reply: Jun 14, 2016 12:04 PM by Opal McDermeit RSS

    Reading PDF Report

    Opal McDermeit

      I have a project file that was created some time ago to read a specific PDF report.  We are changing servers within the organization and when the same PDF report is created and downloaded from the new server, it opens with little squares instead of the actual characters that should display.  Could that be a difference in the version of Adobe used to create the PDF?  The PDF can be opened in Adobe Reader and looks right--Datawatch is displaying it differently.  Any ideas on what would cause this?

        • Re: Reading PDF Report
          Olly Bond

          Hello Opal,

           

          You're almost certainly right. Monarch v9 can read pretty much any PDF that was created before 2008, but since then the PDF standard has evolved and you'll need a more up to date version of Monarch to handle it. You can download a free trial of Monarch v13 Classic and check yourself, or if you want, email me the PDF and I'll test it for you.

           

          Best wishes,

           

          Olly

           

          Olly Bond

          MONARCH ? | ? | ? | ? EXPERTS

          www.monarchexperts.com<http://www.monarchexperts.com>

          olly@monarchexperts.com<mailto:olly@monarchexperts.com>

            • Re: Reading PDF Report
              Opal McDermeit

              Yes that resolved our issue.  We are investigating to see if the

              application on the new server can create the PDF in a lower version or if

              we have to upgrade.

               

              Thanks for the quick response.

               

               

              Opal McDermeit

              Local Support • The Wichita Eagle

              825 E Douglas Ave, Wichita, KS   67202

              Office: 316.268.6416 |  Fax: 316.268.6621

              www.mcclatchy.com   -   www.kansas.com <http://www.newspaper.com/>

               

              On Tue, Jun 14, 2016 at 11:56 AM, Olly Bond <