You're almost certainly right. Monarch v9 can read pretty much any PDF that was created before 2008, but since then the PDF standard has evolved and you'll need a more up to date version of Monarch to handle it. You can download a free trial of Monarch v13 Classic and check yourself, or if you want, email me the PDF and I'll test it for you.
MONARCH ? | ? | ? | ? EXPERTS
Yes that resolved our issue. We are investigating to see if the
application on the new server can create the PDF in a lower version or if
we have to upgrade.
Thanks for the quick response.
Local Support • The Wichita Eagle
825 E Douglas Ave, Wichita, KS 67202
Office: 316.268.6416 | Fax: 316.268.6621
www.mcclatchy.com - www.kansas.com <http://www.newspaper.com/>
On Tue, Jun 14, 2016 at 11:56 AM, Olly Bond <