2 Replies Latest reply: Sep 15, 2015 9:55 AM by abravo _ RSS

    Updating old model

    abravo _

      We have successfully been using a model and project to extract data from PDF files for several years but the vendor has suddenly changed the pdf layout and I am struggling changing the templates.  I was using a large file and was able to complete the process but when trying to process a smaller file I find that some of the records in one of my templates are not processing correctly. The template in question is a block as follows:

       

      1. NAME
      2. ADDRESS1
      3. ADDRESS2
      4. CITY, STATE ZIP

       

      Most records are processing but for some records the trap in the template shifts and begins trapping on line 3 and some in line 4.

       

      Would sincerely appreciate any assistance......

        • Re: Updating old model
          Bernadette Caritativo

          Hi Abravo,

           

          You can try adding Advanced settings on your field traps (Start Field On and End Field On).

          Also you may check out the "Use legacy PDF engine" if it's an alignment issue, it's in the Home > Advanced > PDF

          If that doesn't work, Is there any difference on the format of the block between large and small files?

          You can paste an image here for better analysis.

           

          Cheers.

          Bernadette

            • Re: Updating old model
              abravo _

               

              Bernadette….

               

              The issue with my Project and Model arose from the fact that the vendor had also changed the dimensions of the output page from 8.5 x 11 to an output page 10.42 x 13.47.  The model we had been using we also discovered had flaws that required manual intervention.  This morning I had the opportunity to share a WebEx session with Olly Bond who was gracious and generous with his time (after work in Munich) to help me solve my model issues and also provide several enhancements to my process……Basically we redesign the model.  I am very grateful to the Forum, Olly and others who provided assistance in resolving this issue.