Thanks for reaching out! Datawatch has a wide variety of services and support options to assist in building visualizations. Your account rep will be reaching out shortly. If you have any other questions please feel free to message me directly at firstname.lastname@example.org.
My name is Andre Serpa and I run the professionals services team at Datawatch. It is my understanding that we are actually on site providing a deeper level of training for your team next week and we will focus on Streambase and building visuals from the streaming data source. If you would like to talk more about the plan for next week or possibly get some additional items on the agenda, please reach out to me at Andre_Serpa@datawatch.com
Thank you for the quick responses pwall & aserpa! A few different people have now reached out to me via email including our account rep. I suppose I should have clarified in my original post. tonyruggieri has been great helping us with tech support type issues, but I still was a bit unsure where/who we ask for support with how to use the product. Do we just feed these questions through our product rep, or the on-site trainer? Both have responded now, but I wasn't sure what the easiest/official way is for the DW team to handle client questions. Thanks for your quick replies!
You can reach out to Customer Support team using the following communication channels:
- Support Web Portal:
File support ticket with Datawatch Customer Support using the Web portal. You will need access to support portal and It's easy to get the access. Simply fill out the registration page at http://www.datawatch.com/register-for-support/ and once we verify your subscription, you should be able to access the web portal and submit the support tickets
- Phone Support:
Please find the phone numbers here http://www.datawatch.com/technical-support/
- Email: Simply send an email to Support@datawatch.com and once your subscription is verified a support representative will reach out to you.