1 Reply Latest reply: Jul 10, 2014 11:59 AM by Tony Ruggieri RSS

    How to reset Visualization Server administrator?

    Özgen Çetinkaya

      Hi,

       

      Local system account was set as administrator on Visualization server when first use. The administrator user is able to login to visualization server successfully but somehow cannot see settings pane.  Uninstalling and then installing didn't help. What could be the possible problem? Is there a way to reset administrator account of Datawatch Visualization Server?

       

       

      Thanks and Regards.

      Ozgen

        • Re: How to reset Visualization Server administrator?
          Tony Ruggieri

          On the web server machine check to see if you have Administrators.txt file located in the following directory

          C:\inetpub\wwwroot\panopticonex\App_Data

           

          If you see the file Administrators.txt remove the file from the App_Data folder and restart IIS or Default application pool.

           

          Test again to see if Administrator can login and view settings page.

           

          If that does not work create a file named Administrators.txt

          in the file add entry with the users domain\name

           

          example: dwch\ruggieri

           

          Save File and place into C:\inetpub\wwwroot\panopticonex\App_Data

          restart IIS or Default application pool.

           

          Now log in using the user id you added to the Administrators.txt file.

          They should now be able to view System Settings tab.