3 Replies Latest reply: May 15, 2014 10:14 AM by elginreigner _ RSS

    Windows updates causing error in monarch

    greywolf1978 _

      Good Day,

       

      We currently have an instance of Monarch Pro V 11.1.16.0 64 bit edition set up on a Windows Server 2008 machine (used as a remote desktop).  Two new security updates from windows KB2719985 and KB2718523 cause monarch to throw an error Object reference not set to an instance of an object.  Our IT department removed all of the updates applied which resolved the issue.  They installed them one by one and these two both started causing the issues. 

       

      One has to do with XML, the other has to do with elevation of privlege.  Has anyone else had issues installing these patches or seen this error previously.  We are following up with monarch tech support but have found quicker responses via the forums in the past.  Any help would be much appreciated.

       

      Thanks,

       

      Ron

        • Windows updates causing error in monarch
          elginreigner _

          The typical solution would be to remove the patches, only if your IT department feels comfortable runing without the KB installed. This will most likely take an update worked out between MS and Datawatch.

            • Windows updates causing error in monarch
              greywolf1978 _

              Just an update on this.  The below are the steps our IT department had to follow to get monarch up and running with the updates:

              1.Uninstalled Monarch 11 (following steps that monarch sent to us you can’t just uninstall the software you have to also uninstall the access database engine as well and also deleted some registry files and delete the install folder for monarch)

               

              2. Then I had to uninstall .NET framework Extended

               

              3. Then uninstall .NET framework 4 client profile

               

              4. Then install the windows updates that were causing the issue

               

              5. Then install Monarch 11 again which will install the Database engine and .NET’s again

               

              Just in case anyone else is having issues.

                • Windows updates causing error in monarch
                  elginreigner _

                  Just an update on this.  The below are the steps our IT department had to follow to get monarch up and running with the updates:

                  1.Uninstalled Monarch 11 (following steps that monarch sent to us you can’t just uninstall the software you have to also uninstall the access database engine as well and also deleted some registry files and delete the install folder for monarch)

                   

                  2. Then I had to uninstall .NET framework Extended

                   

                  3. Then uninstall .NET framework 4 client profile

                   

                  4. Then install the windows updates that were causing the issue

                   

                  5. Then install Monarch 11 again which will install the Database engine and .NET’s again

                   

                  Just in case anyone else is having issues.[/QUOTE]

                   

                  Thanks for the update.