Welcome to the forum spreadsheeter.
The 'Odd machine out' syndrome is not uncommon and windows installations can have some well hidden and/or less than obvious differences that may lead to such trappable but not specifically identifiable errors. It all gets a little complex these days.
Does this happen no matter what sort of output type you are try to export to?
Might there be any network access issues involved?
Could there be differences for this machine in terms of security settings and so on?
Does everything else in Monarch seem to work as expected?
There was a very obscure problem a few versions ago that involved the default printer setting in Windows that, from a dim and distant memory, caused a few scratched heads for a while. Completely obscure and I would imagine no longer an issue BUT you never know, something similar to that may creep in from time to time with updates to operating systems and applications.
There should be some related posts - I'll see if I can find them, they may help to generate some ideas.
Which windows version are you running?
Thanks for your responses. Let's take your questions one by one.
Olly (Hi! again) No we haven't tried 11.03. I will suggest that to our IT department.
Grant - I can't try different export format - the crash occurs as soon as the mouse click the Export icon.
Network access issues - unlikely, everything else on that PC works just fine.
Security settings - would be standard, as for all the other 14 machines which are all running Monarch.
Monarch produces the table and summary I would expect.
Windows 5.1 Service Pack 3
Elgin - no, we never got an export from this one machine. All the others are okay.
I shall forward all your various questions and suggestions to IT and see if they come up with anything. Because of the corporate / IT structure, my hands are somewhat tied as to what I can and cannot try.
Many thanks, Geoff
For completeness of infomration (or at least heading that way ...)
What do you have set up for Export OPTIONS?
Have you tried going through Project Exports?
Did you check the default printer settings and maybe change that to something else?
Is the session running as a Project?
There may be other things to look at as well.