1 Reply Latest reply: May 15, 2014 10:11 AM by Gareth Horton RSS

    Problem with installation? problem with upgrade?

    roger_27 _

      I had monarch data pump standard, which of course got discontinued, so we got Monarch Data Pump Pro.

       

      I put the CD in and the installation seemed to go okay, but now I try to install the web service from the CD it says that I need the Pro version to install it.

       

      Well I do.

       

      Is there something I need to do or something?

       

      the product label on the box reads

      Upgrade, Monarch Data Pump Std v10.5 to MDP Pro v10.5, DVD

       

      so I know I have the right disc.

       

      any help or advice is appreciated.

        • Problem with installation? problem with upgrade?
          Gareth Horton

          Hi, you should get in touch with Technical Support about this.

           

          Thanks

           

          Gareth

           

          I had monarch data pump standard, which of course got discontinued, so we got Monarch Data Pump Pro.

           

          I put the CD in and the installation seemed to go okay, but now I try to install the web service from the CD it says that I need the Pro version to install it.

           

          Well I do.

           

          Is there something I need to do or something?

           

          the product label on the box reads

          Upgrade, Monarch Data Pump Std v10.5 to MDP Pro v10.5, DVD

           

          so I know I have the right disc.

           

          any help or advice is appreciated.[/QUOTE]