Welcome to the forum nlevasseur.
First off, I don't believe that you're not doing anything wrong. In my experience, v10.5 is rock solid stable.
What you've described are standard operations for Monarch. I [B]suspect /B[/I]that the Citrix install isn't configured properly or something :confused:, but I don't have first hand experience/knowledge to assist on that front.
Perhaps someone with experience with that environment will be able to shed some light on this.
Barring that, you might want to contact Tech Support directly.