3 Replies Latest reply: May 15, 2014 10:06 AM by joe14 _ RSS

    Prompted for password in Monarch Reports Explorer 5.0

    johnsoncec _

      We have Monarch Reports Explorer 5.0 loaded on an old Windows 2000 system. I moved over some PRF reports to a new Vista system via FTP and loaded the Monarch Reports Explorer 5.0 on the new system. Now when I try to open those same reports on the Vista system, I am being prompted for a password. I do not need a password to open the files on the W2k system.

        • Prompted for password in Monarch Reports Explorer 5.0
          Data Kruncher

          I've not used Report Explorer, but I'll make a guess, FWIW.

           

          Have a look on the W2K system and see if Report Explorer has stored the password in a security related options dialog.

           

          But even it does appear that there is a password cached, it might not be displayed regularly (and would therefore be unreadable), so you might not be any further ahead.

           

          You might be better off to contact Datawatch support directly to see if they have any tricks to handle this situation, though Report Explorer is an older product and may not be currently supported.

           

          Please let us know how you progress.

           

          Kruncher

            • Prompted for password in Monarch Reports Explorer 5.0
              Olly Bond

              Hello,

               

              The password might just be Vista wanting authority to run the application? I doubt that Report Explorer is supported on that operating system, as it was released about a decade before Vista was developed...

               

              If your users need to view reports I'd suggest using the feature included since v9 of Monarch, to export the report as a PDF file with the tree definition embedded as bookmarks within the PDF file.

               

              If you'd like to see an example PDF like this please feel free to email me a report and model file.

               

              HTH,

               

              Olly

                • Prompted for password in Monarch Reports Explorer 5.0
                  joe14 _

                  I was having the same issue. I just got it to work.

                   

                  Even though I typed and retyped several times the password that we're given and have been using it would not work. On a whim I typed the password without any capital letters /Uand all reports started opening fine.

                   

                  Since it gave me such a headache I'm making sure to come back and post the solution that worked for me.