0 Replies Latest reply: May 15, 2014 10:03 AM by scottt _ RSS

    Monarch client silently failing to launch

    scottt _

      We use Monarch 9.0

       

      We are retiring the current Monarch server.  I build a new server, copied over the Monarch files and reinstalled the software.

       

      I directed all Monarch users (about 30 world wide) to reinstall the monarch client on their workstations so that it would point to the new server install.

       

      For about 5 of our users, the uninstall/reinstall went fine, but when they try to launch Monarch, it fails silently after about 60 seconds.

       

      monarch.exe appears in the task manager during that time, but disappears after about 1 minute.

       

      I have tried purging the registry and dumping all the files in C:\windows\prefetch, but have not been able to solve this problem.

       

      Anyone else experience similar, and how did you fix it?