3 Replies Latest reply: May 15, 2014 10:03 AM by Gareth Horton RSS

    Cannot Email some files from datapump V9

    JosephTran _

      I am trying to upgrade the Datapump V8 PRO to Datapump Std V9 and when I try to run the same project from V8 in V9 environment, some of the files could not email out correctly.  Below is the error I got from datapump V9 Environment. 

       

      Operation = Email

      Status = Failed

      Start = 03-17-2009 11:27:24

      Stop = 03-17-2009 11:27:24

      Message = MyfileName Error HRESULT E_FAIL has been returned from a call to a COM component.

       

      Please help.

        • Cannot Email some files from datapump V9
          Gareth Horton

          Joseph,

           

          Have you contacted support about this?

           

          If nothing else, a reinstall might be a good idea.

           

          Gareth

           

          I am trying to upgrade the Datapump V8 PRO to Datapump Std V9 and when I try to run the same project from V8 in V9 environment, some of the files could not email out correctly.  Below is the error I got from datapump V9 Environment. 

           

          Operation = Email

          Status = Failed

          Start = 03-17-2009 11:27:24

          Stop = 03-17-2009 11:27:24

          Message = MyfileName Error HRESULT E_FAIL has been returned from a call to a COM component.

           

          Please help.[/QUOTE]

          • Cannot Email some files from datapump V9
            JosephTran _

            Hi Gareth,

            Yes, I have contacted tech support and they are unable to help me.  I did try to uninstall and install it back again.  However, I still have the same problem.  Can you think of any other ways that I can troubleshoot?

             

            Thanks

             

            Joseph

              • Cannot Email some files from datapump V9
                Gareth Horton

                Hi Joseph,

                 

                We need to determine which emails fail. 

                 

                Specifically, do all emails without attachments work? 

                 

                Do all emails with attachments fail? 

                 

                Do only zip attachments fail? 

                 

                If emails without attachments work, it certainly is related to the attachments and  if only zip attachments fail, then it might be a problem writing out the temporary zip file. 

                 

                Plus, I would like to see the original (and entire) XML log file that contains the error message.

                 

                You can email that to me at gareth_horton@datawatch.com[/email]

                 

                Also include your contact details, as I may need to call you for more information.

                 

                Thanks

                 

                Gareth

                 

                 

                Hi Gareth,

                Yes, I have contacted tech support and they are unable to help me.  I did try to uninstall and install it back again.  However, I still have the same problem.  Can you think of any other ways that I can troubleshoot?

                 

                Thanks

                 

                Joseph[/QUOTE]