1 Reply Latest reply: May 15, 2014 9:57 AM by Dee Moore RSS

    PDF IMPORTS A BLANK PAGE

    Nicole _

      HI - I have Monarch v8.  When I try to open a pdf, I get the "PDF import Options" window but no data is popluated in the sample page and no data is converted.  Does anyone know what this is happenning?  I've never tried to open a PDF report before so maybe it's a setup option issue?

       

      Thnks

       

      -Nicole

        • PDF IMPORTS A BLANK PAGE
          Dee Moore

          Hi Nicole,

           

          This is generally an indication that the PDF file has been produced by scanning a document.

           

          Check by performing a Select All, Copy and Paste to a text editor and/or check the Producer of the PDF by opening in Adobe and going to: File/Document_Properties/Description/PDF_Producer. Many times the Producer will indicate that it is a type of Image producing product.

           

          Monarch cannot work with Image files. They need to be run through a third party OCR software product to convert to text.

           

          Regards,

          Dee Moore

          Datawatch Tech Support