1 Reply Latest reply: May 15, 2014 9:54 AM by Jorin _ RSS

    Input Characters

    Jorin _

      Hi

       

      I'm using Monarch Pro v5.02 and are performing some analysis on customer records. Monarch is having trouble reading foreign characters (e.g. German and Spanish characters) in the name and address fields. An example is below:

       

      Monarch: Sandra LucÃa Suárez

      Actual: Sandra Lucía Suárez

       

      I've tried changing the ASCII / ANSI setting in the 'Input' options but to no avail.

       

      Can anyone help?

        • Input Characters
          Jorin _

          Yes the "Interpret input character set as" option on the Input Options dialog is set to ANSI. It looks like I'll have to convince them to upgrade to Monarch V8...

           

          Thanks for the help