2 Replies Latest reply: May 15, 2014 9:54 AM by Ontiveros _ RSS

    Monarch 8 Pro failed install

    dgpile _

      XP Pro SP1

       

      After several successful installs of Monarch 7 and Monarch Pro 8, I ran into a glitch.

       

      Monarch 8 Pro install on a machine with Monarch 7, ran until 97% and hung.

       

      The install would not cleanly close out. Now, although 8 pro shows in "Add Remove" programs, it is not running. Monarch 7 is displayed whenever Monarch is started from the menu.

       

      Attempted to uninstall, reinstall from Control Panel (with admin rights) but selecting repair or modify does not work.

       

      I uninstalled version 7 in an attempt to start the whole process again but nothing gets me Monarch 8 Pro.

       

      I even used a different CD in the vain hope that the poor results were related to the media.

       

      No dice.

       

      Anyone have tips on how to clean out a failed install of 8 Pro so the user will be able to run the current version?

       

      Thanks,

      Jester