2 Replies Latest reply: May 15, 2014 9:54 AM by Mike Urbonas RSS

    Filtering Problem - Returns no records when they certainly exist

    Brad Shipman

      I have kind of a strange problem.  I often use Monarch and its external lookups in order to find records that match between two databases.

       

      So I may have a list of records that may or may not exist in our database and I need to quickly identify whether they match or not.  I set up the lookup to match on the key field and I can see that some of the records do match (by pulling in a field from the external database). 

      I will often pull in the field "Name" from the external database.

       

      Normally, I should be able to put on a filter Name<>"" to find the matches.  Alternatively, I can use Name="" to find any non-matches.

       

      From time to time, these filters will not work at all.  I can see that there are records that match, but the filter shows nothing. 

       

      It seems like sometimes this occurs if I go from filter to filter and if I go to No Filter, then re-create the filter, it will work.  This doesn't always solve the problem.

       

      Has anyone experienced this?