Altair's Response to COVID-19

By Rebecca Cronin posted 03-16-2020 03:29 PM


Valued Altair Customers and Partners,

As COVID-19 (coronavirus) expands its global reach, the health and safety of our employees,
customers, and partners is paramount for us. As such, we instituted a remote work policy last week for
our people globally and have taken steps to ensure our systems are able to run optimally. Meetings,
both internal and external, will be held virtually, and we have curtailed all travel until the situation

Altair is committed to and capable of continuing to provide the same excellent level of service and
technical support to which you have become accustomed. Our team is comfortable and familiar with
remote work, as it is a normal part of our culture. Below, I want to make you aware of solutions and
resources available to you to help maintain your productivity.

I want to make you aware of resources available to you to help maintain your productivity.

We realize there are issues to remote working for our clients, like maxing out your corporate VPN, cost,
security issues and productivity loss. In that light, we are offering temporary software licenses for those
clients working from home who do not have access to their Altair Data Analytics software solutions with
no additional fees or charges:

  • Monarch 30-day trial software –desktop-based self-service data preparation.
  • Knowledge Studio / Seeker – desktop based self-service predictive analytics and machine learning available via Altair Connect. See Knowledge Works Suite in the Downloads section. Instructions to activate the temporary license included with the install process.
If you are unsure what solution to use, or have any other questions, please contact your account
representative. You can also contact us here for questions about our data analytic solutions. For
support, please reach us at

We are committed to maintaining our service and support during this uncertain time. We are working

and here to help in any way we can. We hope you all stay safe.


James R. Scapa
Founder, Chairman, and CEO
Altair | Nasdaq: ALTR


Sharing Blog Post from our CEO Jim Scapa:  Combating Global Concerns Through Responsiveness, Support and Technology Access

Additional Information on Altair's Response to COVID-19